Frequently Asked Questions
Find answers to common questions about our products and services.
General Questions
Hardware & Devices
We offer a range of GPS tracking solutions including the GPS DM1 for unpowered assets, vehicle-mounted OBD trackers, Bluetooth beacons for tool tracking, and specialized devices for heavy equipment. Each device is designed for specific use cases with features like extended battery life, weatherproofing, and tamper detection.
Battery life varies by device and reporting frequency. Our GPS DM1 asset tracker can operate up to 10 years with daily updates, or approximately 2 years with hourly reporting. Vehicle-mounted devices draw power from the vehicle, eliminating battery concerns entirely.
Yes, our devices are built for demanding environments. The GPS DM1, for example, features IP68 certification for complete dust and water protection, operating reliably in temperatures from -20°C to +60°C. All hardware undergoes rigorous testing for durability and reliability.
Many of our devices support simple self-installation using screws, cable ties, or magnetic mounts. For vehicle-based solutions requiring connection to the electrical system, we recommend professional installation. Our support team provides detailed guides and video tutorials for all installation methods.
Software & Features
Absolutely. Create unlimited geofences around job sites, customer locations, restricted areas, or any point of interest. Receive instant notifications when assets enter or exit designated zones, with customizable alert settings for different scenarios and response protocols.
Yes, we offer robust API integrations and pre-built connectors for popular business tools including ERP systems, accounting software, dispatch platforms, and maintenance management solutions. Our team can assist with custom integrations to fit your specific workflow requirements.
Yes, our mobile apps for iOS and Android provide full platform access on the go. Track assets, receive alerts, view reports, and manage your fleet from anywhere. The apps feature offline functionality for areas with limited connectivity.
Pricing & Plans
We offer flexible pricing based on the number of tracked assets and selected features. Plans include hardware options (purchase or lease), monthly service subscriptions, and optional add-ons for advanced features. Contact our sales team for a customized quote tailored to your business needs.
We offer both monthly and annual subscription options. Annual plans provide cost savings, while monthly plans offer flexibility. There are no hidden fees, and you can scale your subscription up or down as your business needs change.
All subscriptions include unlimited platform access, data storage and history, standard technical support, software updates, and basic reporting. Premium plans add features like advanced analytics, priority support, dedicated account management, and custom integrations.
Support & Training
We provide multi-channel support including email, phone, and live chat during business hours. Premium customers receive 24/7 priority support and dedicated account managers. Our comprehensive knowledge base and video tutorials are available to all users.
Yes, all new customers receive complimentary onboarding training covering platform navigation, feature setup, report generation, and best practices. We also offer advanced training sessions, webinars, and certification programs for power users and administrators.
Technical issues can be reported through our support portal, email, or phone. For urgent matters, use our priority support line. Include device serial numbers, screenshots, and detailed descriptions to help us resolve issues quickly. Most tickets are addressed within 24 hours.
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